Frequently Asked

To book an appointment, simply view our “visit” page for details.

You can reach out via the displayed phone number, send us an email, or DM us on Instagram at @syfj.collection.

We look forward to hearing from you.

To purchase a piece, please schedule an appointment to view our entire collection in person.

Currently, our website does not support direct purchases. We recommend setting an appointment to visit our shop in person for a personalized experience.

However, if you find a piece you truly love and are unable to visit, we are happy to make special arrangements for payment and delivery, allowing you to receive your desired piece without coming into the office.

For more information on this process, kindly refer to our “Visit” page for contact details.

To find the price of a particular piece, simply click the “Inquire” button located under the item you’re interested in. Fill out the form with your questions and click submit. We’ll get back to you shortly!"

To learn about our custom creation process, please visit our Bespoke page for detailed information.

The timeline for completing your piece varies based on the complexity of the design and the availability of diamonds and gemstones.

For designs crafted entirely in 18k or 14k gold with diamonds, lead time is typically 2-4 weeks.

For pieces featuring colored gemstones, please allow 3-8 weeks, as we take extra care in sourcing the perfect stones to create a truly one-of-a-kind piece.

All of our pieces are crafted fine materials, including 18k and 14k gold, natural diamonds and gemstones.

You can find more information on the specific materials used for each piece on its product page.

Yes, if there's a piece in our collection that you'd prefer in Yellow Gold, White Gold, or Rose Gold, we can have it dipped for a minimal fee. Simply contact us to discuss your preferences, and we’ll be happy to assist you.

Yes, we offer resizing for majority of our rings and bracelets. Resizing services are free of charge for all purchased items.

While we showcase a selection of our exquisite pieces on the website, not all items are listed. We invite you to set an appointment to visit our office, where you can explore the complete collection in person.

We recommend gently cleaning your jewelry with a soft cloth or a brush with soft bristles, warm water and storing it in its original packaging when not in use.